Frequently Asked Questions
Find answers to common questions about your Skullcandy gear.
How do I pair my true wireless earbuds?
Remove earbuds from the charging case; they will automatically enter pairing mode. Select the device from your Bluetooth settings to connect.
Are Skullcandy headphones water-resistant?
Many of our products feature IPX4 or higher water and sweat resistance. Please check your specific model's specifications for its rating.
What is the 'Tile' integration feature?
Tile technology is built into many of our products, allowing you to track and locate your misplaced headphones using the Tile app on your smartphone.
How do I claim a warranty for a defective product?
Visit our Warranty Support page with your proof of purchase to initiate a claim for any manufacturing defects.
Can I use one earbud at a time?
Yes, most of our latest true wireless models support 'Solo Mode,' allowing you to use either the left or right earbud independently.
How long does the battery typically last?
Battery life varies by model, ranging from 24 hours to over 40 hours total when combined with the charging case.